The Apple Retail Store Hates You – I recently visited the Apple store to exchange a defective power adapter which was still under warranty. I still have the defective adapter, as it…
A Murphy-Goode Follow-up If you give people the opportunity to vote for something, they expect their votes to count. Whether voting in a national election, or for the office lunch, people…
Someone at the Murphy-Goode Winery had an amazing PR idea. The execution of that idea (whether poor planning or someone’s crass indifference toward their customer base), has quickly become a nightmare. At…
