The Apple Retail Store Hates You  - I recently visited the Apple store to exchange a defective power adapter which was still under warranty.  I still have the defective adapter, as it has now cost more time and effort than it was originally worth. What I have lost is time, money, and trust in the ethics of the retail store.  What I have gained is disdain for their tactics and a sick feeling every time I hear...

Someone at the Murphy-Goode Winery had an amazing PR idea. The execution of that idea (whether poor planning or someone’s crass indifference toward their customer base), has quickly become a nightmare. At best, Murphy-Goode has shown that it is a company with no concept of the breadth and strength of current social media. At worst, it has shown the world that it is a company completely devoid of basic...

I have spent a great deal of time postulating that people just don’t proofread anymore.  Maybe some folks have never needed to do good work.  Maybe they have never been expected to do good work.  Maybe they have never experienced really good work.  Whatever the reason, I am noticing more and more truly, shoddy work.  The latest piece of mess to cross my screen is a cute, green WordPress theme by...

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